Archives: Reviews
“While replacing our roof, we were made aware of a code violation when a 1.25" roofing nail pierced the 3/4" refrigerant line that had been installed against the sheathing of our roof. Installation code required 1.5" of clearance for all refrigerant lines from any roof sheathing. When asked to remedy the situation, Bruening ignored our questions and also ignored multiple requests for their insurance information to file a construction defect claim and wanted to charge us $1805 to replace or repair the line. There was no difference in pricing for either service. We have since had a reputable local company repair the line. We were also provided with a pre-dated service visit invoice and were told that the technician "simply forgot" to tell us the payment was due during the visit. The date of the invoice was not changed to reflect the date received. The practices of ignoring insurance requests, allowing improper installation without informing the homeowners of potential future issues, and passing off billing policies as acceptable due to employee forgetfulness are reasons that we will never use Bruening again.”
“Fast help. Extremely nice and knowledgeable!”
“Fast help. Extremely nice and knowledgeable!”
“Fast service Teck was knowable and fixed it in a timely manor. Friendly reliable service.”
“Exceptional! Emergency AC, called and talked to Brittany. Very professional and listened to my problem and assured me she’d have a tech out today. Kept in touch to keep me updated on when they would arrive. Young men were very courteous and professional. Fixed it had it up and running in no time! Thank you, Bruenning, job well done!!”
“Heat pump coils replaced about a year ago, just never seemed to be functioning quite right. Bruening's came back several months later and went through diagnostic and really didn't find anything wrong just reading a low coolant. Last week outside unit began frosting up Bruening sent Jared He worked on this unit for several hours comparing his work with Marty over the phone. Jared continued to work dedicated to finding the problem. Jared answered every question I ask of him, listened to everything I described to him. Jared never made me feel stupid for what I asked. Finally found the issue and part ordered, Marty installed the next day,, Unit has been functioning for over a week and running great. My compliments to the Bruening team for service and experience. If you have any issues give them a call”
“I have used Bruening since we moved back here after living in Florida for a while. We wanted to come home and our mobile still has the original A/C 1984 , Bruening has kept it running for all these years. One day "soon" I will need them to install a new A/C but thanks to one of their service men , I never get the names , this won't be the year.”
“Installation was great. They were fast and knowledgeable. We like our new system however it doesn’t seem to be regulating the heat correctly. I have spoke with Bruening several times about the problem. They helped me trouble shoot via phone but when problem still not resolved they offered to look at it next time they were in my area. This has been several weeks and still no help.
I would have hoped that after buying an expensive system they they would have been as eager to insure we were pleased.”
“Chad Bruening came to my home to give me an estimate to replace the HVAC in my home. Chad took time to show me what was wrong with my current furnace and explained my options in detail so I understood what the cost were going to be. Chad also told me about the Ameren Illinois Energy Efficiency Program. Through this program and with Chad's effort I was able to replace my gas furnace at no cost. I also want to thank the guys that came to install the furnace, they worked very hard to get the furnace installed and operating correctly in one day. Thank you to the Bruening team for the excellent service!!!”
“Air conditioner not cooling, sent Jeff for review the next day. Found issue and corrected. Jeff gave information of how everything works and need for proper air circulation. Checked everything out and adjusted where needed. Great job and as always he was very polite and proffessional and knowledgeable about his work. Thanks!”
“Brett did the maintenance on our air conditioner getting it ready for the hot summer ahead. Always wonderful service from Bruening Heating and Air Conditioning.”
“Very pleased and satisfied! Thanks for your service, Zach & Devon.”
“Excellent work and service. Thankful for your service when our furnace went to furnace heaven! Thanks sooo much!”
“Our gas fireplace quit working, only took a couple days to home and fix it. He reshaped the logs, fixed it and we got a new remote. Love it!”
“Got home from work and the furnace wasn’t working properly. Called and they got someone out ASAP and fixed all within an hour. Tech was super friendly.”
“Replace of 2 Heat Pumps after 16 years, installation went extremely well. 1 Pump didn’t seem to function as it should I spoke with Marty on a Saturday and he actually listened to me, called me back first thing Monday and sent Jared to do a complete diagnostic, Jared extremely knowledgeable and able to answer any questions that I asked. Problem found and reset thermostat. Thanksgiving day all pumps working well and very quiet and the house is warm. Thank You for your great service.”
“Our yearly furnace service check was this afternoon, I am always so pleased how knowledgeable, professional and polite your maintenance guys are. Our experiences with Bruening are never unsatisfying. Thank you for that ! Now if you guys would branch off with plumbing and electrical I wouldn’t have to waste anymore of my life with armatures that are bad at business. Thanks again – Have a wonderful weekend ! Larissa Matlick 739 S 14th Quincy”
“Have been happy with installation and maintenance work. Leave everything as clean as they found it and know the product well and can explain any questions.”
“Marty was very professional, efficient and explained everything along the way and helped us set up our touch screen digital thermostat in our home and on an app. True professional!”
“Zach had us up and running with air quickly. He was very knowledgeable and a very nice young man. Bruening is our go to from now on. Thank you”
“We have nothing but the highest praise for the owners, service team, and office personnel of Bruening Heating and Air Conditioning. If we have a problem and call them, they are here in a very timely manner and they are ALWAYS very courteous, professional, thorough, and informative. They only sell quality products and they stand behind them.”
“Have always had good service. Friendly and explain any problem.
Usually have parts on their truck and can fix right then.”
“Absolutely excellent!!! Very impressed with the service!!!”
“They are the best I’ve ever used. Fast/ done just right.They put in a new furnace, and was fast and did it right the first time. Call them you won’t get better service than Bruening. They are a great family too. They are a veteran family nice”
“Tired of my Bryant HVAC draining condensation through a hose to a floor drain, I called to ask about solutions. They were very attentive, answered questions by phone, scheduled a time for a Tech to stop by and a pump was installed the same day.
The Tech was on time, professional, and courteous. He double checked his work to ensure it works properly, has no leaks and he didn’t leave a mess! I highly recommend.”
“Quick response time. Friendly and professional”
“very friendly and great price and service will use again if needed”
“Not only did he get our furnace in order I asked a question at the gas line to my new gas range and he proceeded to assist me with my stove. I offered him anything I could in order to show my appreciation and he respectfully declined and continued helping me and getting our furnace going again without a beat. He taught me a thing or two as well. This guy is awesome and needs to be recognized in some way. Amazing service. Thank you Jared.”
“Service man was friendly, knowledgeable willing to answer questions. Thorough on the job he did.”
“Our furnace ceased working during the extreme cold and snow. We called Bruening at 6 a.m. and by 1 p.m., amid the many service calls that he responded to, Jared had us up and running. Bruening ALWAYS responds quickly, professionally, and efficiently. Jared, as always, gave us tips on how to avoid the situation happening again. We cannot say enough nice things about Bruening's employees – both in and out of the office. They are TOPS!”
“Jeff & Brett installed a fireplace insert for us. They were very thorough and professional. They done a very neat job, cleaned and vacuumed when done. Very friendly fellows. We are very pleased with everything. Thank You.”
“Jared did our 24 month furnace and air conditioning inspection to make sure everything was in good shape for the winter. Like all of the Bruening technicians, Jared did a very thorough inspection, completely answered all our questions, and gave us tips on how to keep our units in excellent working order.
The office staff at Bruening, as always, was especially courteous and professional but exceptionally personable. They kept us informed of a delay in getting to the appointment and wanted to make sure a later time was convenient for us. They always treat you as good friends and with a very positive and thankful manner.
Bruening has provided and serviced our heating and air conditioning units for over 25 years and we are always exceedingly pleased with not only their professional service but their willingness to patiently explain things and, in an emergency, respond in a very short time.”
Woke up to no heat. Marty talked my husband through trouble shooting over the phone & got it up and working & at no charge. Truly thankful for this incredible customer service. Highly recommend.
Thumbs up. I liked having the estimate emailed to me. Chad was awesome and helped me deal with insurance company . Totally happy