Other

“While replacing our roof, we were made aware of a code violation when a 1.25" roofing nail pierced the 3/4" refrigerant line that had been installed against the sheathing of our roof. Installation code required 1.5" of clearance for all refrigerant lines from any roof sheathing. When asked to remedy the situation, Bruening ignored our questions and also ignored multiple requests for their insurance information to file a construction defect claim and wanted to charge us $1805 to replace or repair the line. There was no difference in pricing for either service. We have since had a reputable local company repair the line. We were also provided with a pre-dated service visit invoice and were told that the technician "simply forgot" to tell us the payment was due during the visit. The date of the invoice was not changed to reflect the date received. The practices of ignoring insurance requests, allowing improper installation without informing the homeowners of potential future issues, and passing off billing policies as acceptable due to employee forgetfulness are reasons that we will never use Bruening again.”

“Installation was great. They were fast and knowledgeable. We like our new system however it doesn’t seem to be regulating the heat correctly. I have spoke with Bruening several times about the problem. They helped me trouble shoot via phone but when problem still not resolved they offered to look at it next time they were in my area. This has been several weeks and still no help.
I would have hoped that after buying an expensive system they they would have been as eager to insure we were pleased.”